Refund and Exchange Policy
At Hobal, we strive to offer a seamless shopping experience, and as part of this commitment, we provide return and exchange policies that cater to your needs. Please ensure the following conditions are met before submitting your request:
1- You may return a product within 3 days of receiving it and exchange it within 7 days, provided the products are in their original condition—unopened, undamaged, and not on sale or clearance.
2- Returns or exchanges are not permitted for products with serial numbers that do not match Hobal"s records.
3- For promotional bundles or packages, all items within the bundle must be returned together. Partial returns are not allowed, and all items must be in their original condition.
4- You may exchange a product for another of equal or higher value. Exchanges for items that have already been exchanged previously are not permitted.
5 -f you receive a damaged product from Hobal, it must be returned within 72 hours. Otherwise, Hobal will not accept the return.
Return and Exchange Procedure:
1- To complete a return or exchange, please contact the return number to obtain a valid return label within 7 days. If the return label is not provided to the shipping company within this period, the request will be closed.
2- The customer must hand over the item to be returned to the shipping company along with the provided return label. Refunds will be processed to the credit card or through a bank transfer.
3- If the customer paid via electronic methods, such as a credit card or other means, the refund will only be issued after the customer covers all shipping costs, which can be handled in the following ways:
4- Refund to the customer’s bank account after deducting 50 Riyals (25 Riyals for delivery service fees and 25 Riyals for the return shipment fee), with the refund timing depending on the bank"s processing times.
5- The refund for returned items will be processed to the customer’s account once Hobal confirms receipt. Shipping fees will be deducted according to the payment method used. Hobal is not responsible for delays caused by the shipping company.
For customers outside the Kingdom of Saudi Arabia:
1- Shipping and return costs are calculated based on the rates for each country.
2- If a manufacturing defect is found, the customer is entitled to a full refund, including shipping costs, without any additional charges.
3- Once the returned item is received and its condition is confirmed by our warehouse, refunds will be processed to the credit card or via bank transfer within 7-14 business days.